All our items are carefully quality-checked before being posted out to you.
Our bespoke packaging includes a complimentary Lelu anti-tarnish jewellery pouch to keep your Lelu jewellery safe, a hand-written message and a jewellery care card.
First orders and gift wrapped items are accompanied by a lovely little free gift and all LELULUXE orders come with a free silver polishing cloth included.
Jewellery pieces in gift wrapped orders are presented in jewellery boxes, placed within your Lelu jewellery pouch and accompanied by a small free gift.
The boxes are safety-taped, wrapped in our premium wrapping paper with a ribbon and tag and can be attached with a personalised message from you to the recipient. These boxes are then placed inside a larger, crinkle paper-filled box to create a fun and exciting unboxing experience for the recipient!
We do not include any pricing or shipping labels in gift wrapped items.
To save waste in the environment, all of our packaging is eco-friendly and recyclable - except for the plastic bags used to keep the polishing cloth and jewellery card in and the bubble wrap we use to keep your jewellery safe and secure.
We use Royal Mail large letter size boxes for all orders with one large or two small items (except gift sets / gift wrapped orders), so your delivery can fit straight through your letterbox. No need to wait around at home to accept it.
Larger orders and gift sets / gift wrapped orders are packaged in a Royal Mail small parcel size box, which will require someone to be at home to accept the delivery.
Click here to see our full shipping policy.